DoctorOnCall Pro is a business-to-business (B2B) online healthcare wholesale marketplace. As a seller, DoctorOnCall Pro offers the following benefits:(1) Reducing customer acquisition cost(2) Expanding your reach with speed and certainty with our digital infrastructure(3) Sales force empowerment(4) Integrated customer service, support, payment and logistics(5) Platform subsidies(6) Giving you the freedom to liquidate and mobilise your inventory seamlessly (7) Providing market insights and analytics
Yes. DoctorOnCall Pro charges commission per every completed order. You will also be charged payment gateway and platform fees.
You may sign up as a merchant via www.doctoroncall.com/marketplace/merchant. You are required to perform 2 steps upon signing up:(1) User Account Creation(2) Merchant Store Set-Up Upon successful submission of your sign-up form, our team will contact you within 1 to 3 working day
The email may have been sent to your spam inbox. Alternatively, you may reach out to business.support@doctoroncall.com or +6018 201 0261 to seek for our support team's assistance.
The verification link will be accessible for 1 hour before it expires.
You can reach out to us via business.support@doctoroncall.com or +6018 201 0261 for further enquiries and support.
First, check if your file is in the correct format (each document must not exceed 8 MB and files must be in a .png, .jpg or .pdf format. If the above is correct, check if your file name is correctly titled. Files with random characters (as793f@$kshd23.png) will be flagged.
You may reset your password using the link in the log-in page.
DoctorOnCall Pro works on a master catalogue basis. Our dedicated team will upload products with images and content. You may then select the items published in our master catalogue to add to your inventory, key in your pricing and input inventory settings. However, if your desired items are not found in the master catalogue, you may reach out to business.support@doctoroncall.com or +6018 201 0261 for product creation.
Only registered products in Malaysia are allowed to be sold on the platform.
Our reimbursement takes around 14 working days.Reimbursement will be transferred to your registered bank account that was provided during the sign-up process.
Currently, there are 2 options available: (1) Store Pick-Up Buyers are allowed to pick up from the seller directly with no shipping fee imposed on the order. (2) Self-Delivery Buyers will receive their products via any delivery options arranged by the seller. A shipping fee will be imposed based on the settings from the seller. The shipping fee will be reimbursed to the seller for the exact amount collected.
As a seller, you are allowed to set a shipping fee to the buyer per order basis.The shipping fee can be determined: (1) By weight(2) By order value(3) Free delivery
All orders should be processed within 3 working days (excluding public holidays).
All confirmed orders can be viewed under To Accept. You may accept the order by clicking ✔️ if you can fulfil the order.You may reject the order by clicking the Ⅹ if you cannot fulfil the order.All rejected orders will be refunded to the buyer by DoctorOnCall Pro
All accepted orders will be updated to To Pack. Once the parcel is ready to be shipped, you can click on the truck icon to update the tracking details and the order status will move to Shipping. As a seller, you are responsible for updating the status of shipped parcels to Delivered.
All delivered parcels will be considered completed in the system in 2 ways: (1) The buyer clicks on Order Received on the buyer dashboard.or(2) Auto-completion after 3 days once the order has been updated to Delivered by the seller.
You may click on Add Inventory under My Inventory and search for the desired item to add to your inventory.
All new products not found in the master catalogue are to be added by DoctorOnCall Pro. You may reach out to business.support@doctoroncall.com or +6018 201 0261 for product creation.
Your products have yet to be registered on our master catalogue. You may reach out to business.support@doctoroncall.com or +6018 201 0261 for product creation.
You may start selling by setting up your desired selling price under Display Price and publish the product. You may also set the minimum purchase quantity and tier pricing.
You may select the option of Track Stock Level and input the allocated quantity, batch ID and expiry date. If the option is unchecked, your product will continue to remain sellable as long as it is published.
All completed orders can be viewed under Finance > My Income. To Release - Payment is yet to be made. Released - Payment has been made.
The commision set to your store is visible under the Commission tab
All store details can be found under Shop > Store Detail
Yes. All the members have to register for a user account only without needing to set up the seller store. Once the user account has been validated, you may go to Shop > Store Merchants > Invite Merchant and key in the registered email addresses to invite your team members.
Yes. You may go to Shop > Shop List > Add a Store to proceed with setting up a new store. After the approval is obtained from our admin team, you can then access the new store.
You can go to Marketing > My Coupon to create a coupon code that can be displayed on your store or shared privately.
The buyer may only apply for a refund and/or return of the item under the following circumstances: • The item has not been received by the buyer • The item is defective and/or damaged upon delivery • The seller has delivered an item that does not match the agreed specification (e.g. wrong size, colour, etc.) • The item delivered is materially different from the description provided by the seller in the listing • By way of private agreement with the seller (seller must send their confirmation to DoctorOnCall Pro confirming such agreement) Once the buyer reaches out to business.support@doctoroncall.com or +6018 201 0261, our customer service team will reach out to the seller directly to discuss and finalise on the refund or return arrangement.